Certified Service Manager (CSM)
A professional certification programme designed to develop service managers capable of leading teams, managing operations, handling finances, and delivering exceptional service across multiple industries.
Duration
15 Weeks
Delivery
Blended
Certification
APUS Professional Certification in Certified Service Manager (CSM)
Min. Pass Score
70%
About This Programme
The Certified Service Manager (CSM) programme is a comprehensive professional certification designed for individuals who manage, supervise, or coordinate service operations across a wide range of industries. Through a blended delivery model combining instructor-led sessions, case studies, workshops, simulations, and applied management exercises, participants develop the leadership, operational, financial, and customer relations competencies required to run high-performing service departments and teams.
Pricing & Fees
An additional fee of $50 USD applies for payments sent via wire transfer.
Who This Course Is For
Prerequisites
Applicants must meet one of the following entry requirements:
What You Will Learn
Course Modules
- 01Module 1: Managerial Responsibilities and Objectives
- 02Module 2: Staff Integrity, Morals, and Ethics
- 03Module 3: Personnel Profiles and Job Descriptions
- 04Module 4: Team Building and Goal Setting
- 05Module 5: Employee Motivation
- 06Module 6: Training and Company Meetings
- 07Module 7: Hiring and Employment Laws
- 08Module 8: Employee Compensation Systems
- 09Module 9: Customer Relations, Policies, and Skills
- 10Module 10: Service Policies, Procedures, and Contract Negotiation
- 11Module 11: Service and Production Area Development
- 12Module 12: Test Equipment Needs and Procurement
- 13Module 13: Financial Management
- 14Module 14: Parts Department Management and Logistics
- 15Module 15: Warranties and Liability Risk
- 16Module 16: Vehicle Procurement and Maintenance
- 17Module 17: Certifications, Licensing, and Association Membership Involvement
- 18Module 18: Advertising and Marketing
- 19Module 19: Legal Responsibilities
- 20Module 20: Quality and Safety Systems
- 21Module 21: Security Requirements
- 22Module 22: Project Management
Assessment & Certification
Assessment is conducted through Module Assessments, Case Studies, Management Simulations, Financial Exercises, and a Final Examination. A minimum passing score of 70% is required. Graduates receive the APUS Professional Certification in Certified Service Manager (CSM).