Introductory ProgrammeAPUS-CO-INTRO-FRONTDESK-101

Front Desk Operations

An introductory programme designed for individuals entering customer-facing roles, covering front desk operations, professional communication, workplace conduct, email and telephone skills, and basic recordkeeping.

Duration

4 Weeks

Delivery

Blended

Certification

APUS Introductory Programme in Front Desk Operations

Min. Pass Score

70%

About This Programme

The APUS Introductory Programme in Front Desk Operations is a practical, entry-level programme designed for individuals entering or preparing for customer-facing roles. Over four weeks, participants develop the foundational numeracy, literacy, communication, and professional conduct skills required to perform effectively at the front desk of any organization. The programme combines instructor-led sessions with roleplay activities and workplace simulations to ensure participants are job-ready from day one.

Pricing & Fees

FeeTTUSD

Programme Fee$3,100$455

Exam Fee$700$117

Duration4 Weeks

Live Sessions2 live sessions

An additional fee of $50 USD applies for payments sent via wire transfer.

Who This Course Is For

Individuals seeking entry-level front desk or receptionist positions

Customer service representatives (CSRs)

School leavers entering the workforce

Administrative support personnel

Hospitality and office support trainees

Individuals seeking foundational workplace communication skills

Persons transitioning into customer-facing roles

Prerequisites

Applicants must meet one of the following entry requirements:

1No formal prerequisites required. Basic literacy and communication skills recommended. Willingness to engage in practical workplace simulations and communication activities.

What You Will Learn

Explain the role and function of the front office within organizations

Demonstrate foundational numeracy and literacy competencies relevant to front desk environments

Apply professional verbal and non-verbal communication techniques

Utilize proper communication practices for emails and telephone interactions

Demonstrate workplace professionalism and ethical conduct

Apply customer service principles within front desk operations

Explain employer expectations within local and regional workplace environments

Demonstrate effective logging, reporting, and recordkeeping practices

Develop confidence in managing customer-facing interactions

Prepare for progression into customer service, office administration, and hospitality programmes

Course Modules

01Module 1: Fundamental Numeracy Skills
02Module 2: Fundamental Literacy and Comprehension
03Module 3: Role and Function of the Front Office
04Module 4: Key Elements of Communication
05Module 5: Verbal and Non-Verbal Communication
06Module 6: Email Communication Skills
07Module 7: Telephone Communication Skills
08Module 8: Workplace Conduct and Behaviours
09Module 9: Customer Relations and Employer Expectations
10Module 10: Logging, Reporting, and Recordkeeping

Assessment & Certification

Assessment is conducted through Module Quizzes, Communication Exercises, Workplace Simulations, Reporting Tasks, and a Final Examination. A minimum passing score of 70% is required. Graduates receive the APUS Introductory Programme in Front Desk Operations.

Career Pathways After This Course

Certificate in Customer ServiceCertificate in Office AdministrationHospitality and Tourism ProgrammesBusiness Administration PathwaysAdministrative Support CareersFront Office and Reception OperationsCustomer Service and Call Centre Careers